Field Service Software

Field Service Overview

Perspective

Managing today's field service businesses is an increasingly complex task. Furthermore, customers are demanding more cost effective and in many cases, tailored service levels. To achieve this, requires a new level of business practices and techniques to co-ordinate human and material resources in a complex environment. To meet this challenge, Belgravium offer state-of-the-art Field Service systems that combine rugged mobile computing hardware with advanced software.

Belgravium's Field Service solutions deliver a deep and wide feature set to enable optimization of field service organizations. They offer refined and proven processes to streamline:

• Call/Job Entry
   
• SLA (i.e. Agreement/Contract)
   
• Entitlement/Validation
   
• Scheduling and Dispatch
   
• Time and Expense Capture
   
• Materials Recording
   
• Customer Billing

Mobilise your Field Workforce

Mobilising your Field Workforce, by equipping them with the latest in field-based mobile computing, extends service automation to the field service worker and the point of service delivery. It replaces traditional voice/fax notifications and paper-based service reporting. It eliminates procedural delays, aids accuracy of data collection and delivers a remarkably short 'service to cash' cycle.

Belgravium's latest generation hand held device is the 'Atlanta 8000' built around the 'Windows' operating system, enabling you to utilise the state-of-the-art field service software systems offered by our authorised business partners. You can discover more about the 'Atlanta' in the 'Technical Solutions' area of this site and more about our business associates in the 'Software Partners' section.

Software Partners

Belgravium work in conjunction with a number of the leading suppliers of field service software systems. Brief descriptions, contact details and hyperlinks to their respective web sites can be found below.

SolarVista

Solarvista's software solutions are designed for companies that market, sell, service and support equipment and/or assets or provide professional services. They start working from the point of initial lead/opportunity, through quotation/estimate, order processing, installation/commissioning, servicing and maintenance to equipment/asset retirement and replacement. And throughout this cycle, it delivers a real competitive advantage. How? By streamlining and automating business processes, eliminating inefficiencies, highlighting revenue opportunities, improving service levels, minimizing downtime and automating billing. In short, it improves customer service, raises customer satisfaction, drives down costs, maximizes revenue and generates higher profits.

Contact Details:

Telephone: +44 (0)114 221 1000
Fax: +44 (0)114 221 5000
E-Mail: sales@solarvista.com
www.solarvista.com

K Plus Software Ltd

K Plus Software Ltd develops mobile applications with real time integration to back office systems utilising the innovative K Plus Gateway. K Plus works closely with individual clients, leveraging existing applications to build enterprise wide mobilisation solutions that deliver the competitive edge they seek. The flexible and simple approach adopted by K Plus will open up a new world of opportunities to your mobile employees and deliver immediate improvements to your business processes.

Our work to date has been primarily in the following application areas but we are not limited to these specific business solutions.

Asset Management - Service Management - Sales Force Automation - Customer Relationship Management - Facilities Management

If you see an opportunity to mobilise any part of your business processes, then we can design and develop applications that meet your needs and enhance and upgrade both the functionality and range of these solutions as business needs dictate.

Contact Details:

Telephone: +44 (0)121 506 9485
Email: enquiries@kplussoftware.com
www.kplussoftware.com

ID Velocity

IDVelocity is committed to the development of solutions to enable the mobile workforce and optimize supply chain execution for customers using Auto-ID technologies like barcode data collection and RFID.

We offer manufacturing, distribution and other customers a competitive edge with faster, easier and more cost-effective inventory reduction, mobile workforce visibility, and other solutions with a common goal: reducing the time from customer order to customer fulfillment.

Contact Details:

Telephone: 01256 381 122
E-Mail: stimms@idvelocity.com
www.idvelocity.com